Terms & Conditions

Onecoach AI - Terms & Conditions

1. Acceptance of Terms:

By accessing and using the One Coach Application (hereinafter “OneCoach”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use the OneCoach. These terms constitute a legally binding agreement between you and Org 360 Your use of the OneCoach constitutes your acceptance of this agreement, and the privacy policy, effective as of your first use of this application.



2. Scope of Service:

Users gain access to different services based on their payment plan. The OneCoach provides the following services (collectively referred to as “the services”). OneCoach primarily provides AI-driven personalised coaching across various domains specifically, the following areas.

2.1 Productivity Coach: Helps users manage and prioritise tasks, integrate with calendars, and track progress.
2.2 Skills Development Coach: Offers sessions in communication, critical thinking, and leadership.
2.3 Test Prep Coach: Provides tailored study plans and assessment tools.
2.4 Career Coach: Offers advice and coaching for various career paths.
2.5 Wellness Coach: Supports mental health and fitness goals
2.6 Learning Coach: Helps achieve your personal learning outcomes by designing custom lesson plans



3. User Eligibility:

This application is designed for use by individuals above the age of 18. Access to the platform is permissioned for users below the age of 18, with parental or guardian consent required. By using OneCoach and the service it offers, you warrant that you are 18 years of age or older and have the legal authority to enter into these Terms and Conditions or have received access after parental permission.



4. Privacy Policy:

In electing to engage with the OneCoach, you, the User, hereby affirmatively acknowledge and assent to the stipulations enumerated in our Privacy Policy . This acknowledgment forms an integral component of the Terms and Conditions governing your use of the OneCoach. Your access, perusal, and continued utilization of the OneCoach shall be construed as your irrevocable acceptance of our Privacy Policy, which may be amended from time to time. You must agree to the privacy policy to use OneCoach.



5. User Responsibility & Community Guidelines:

As a user, you bear full responsibility for your behaviour and conduct on the platform. You are legally and personally accountable for all content you post. Compliance with the laws of your jurisdiction and the Laws that govern the territory of India is mandatory. In addition to their legal obligations users must adhere to the community guidelines. Org 360 reserves the right to issue penalties including warning, suspension, or removal from specific services or the application depending on the severity and frequency of the offence if users are found to be in violation of the community guidelines or following terms.

5.1 Respectful Interaction Interactions should be conducted with respect. Harassment, bullying, hate speech, or any form of discrimination is unequivocally prohibited.

5.2. Content Sharing Restrictions:
a. Content that encourages harm (to oneself or others), self-destructive behaviour, including but not limited to promotion of self-harm or eating disorders is prohibited
b.All forms of solicitation are prohibited.
c.Content of a sexual nature is prohibited including but not limited to any images or videos that display graphic sexual activities.
d.Content involving minors or their identifiable details, including but not limited to addresses, schools, or contact information, is forbidden.
e.Content promoting violence, compromising physical safety, or associated with terrorism, organized crime, or hate groups is strictly prohibited.
f.Content that is in violation of the applicable laws of India and your country of residence is prohibited.

5.3 Reporting Users are encouraged to report any violations of these guidelines to the platform administrators.

5.4 Intellectual Property Users cannot modify, translate, create derivative works of or reverse-engineer our products or their components.

5.5 Non-interference with Services Users must not engage in activities that interfere with or impair the application's provision of services. This includes making fraudulent appeals or complaints.

5.6 Accountability Users found in violation of these guidelines may face actions ranging from warnings to account suspension or termination. Org 360 reserves the right to terminate any user for violation of these terms.



6. Liability and Warranties:



6.1 The services provided by the OneCoach are offered on an "as is" and "as available" basis. Org 360 expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the OneCoach will meet your requirements, or that the service will be uninterrupted, timely, secure, or error-free; nor do we guarantee the accuracy or reliability of any information obtained through the OneCoach.

6.2 To the fullest extent permitted by applicable law, Org 360 shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses even if Org 360 has been advised of the possibility of such damages.

6.3Notwithstanding anything to the contrary herein, the aggregate liability of Org 360 and its affiliates, officers, employees, agents, suppliers, and licensors, relating to the services will be limited to any amounts actually paid by you to Org 360 for the period including one month prior to the first event or occurrence giving rise to such liability. The existence of more than one claim will not enlarge this limit.

6.4You agree to indemnify and hold harmless Org 360, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the OneCoach or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any applicable laws, rules or regulations.

6.5 You further agree to indemnify and hold harmless Org 360 from any claims resulting from any action taken by any third party using the OneCoach, or by any third party that the OneCoach facilitates. This includes indemnification from claims arising out of any content submitted, transmitted, or made available through the OneCoach, and any violations of law or the rights of any third party.

7. Payments & Billing:



7.1 Payment Models: Interactions should be conducted with respect. Harassment, bullying, hate speech, or any form of discrimination is unequivocally prohibited.
7.1.1 Pay-Per-Feature: Users may opt to pay for individual features ("Pay-Per-Feature Services") as described in the Pricing page on the application.
7.1.2 Subscription: Users may subscribe to access a bundle of features ("Subscription Services") on a monthly basis as described in the pricing page on the application. Subscription fees are payable in advance and will be billed monthly or yearly. Subscription fees are subject to change upon 30 days’ notice from Org 360. Such notice may be provided at any time by posting the changes to the OneCoach.

7.2 Payment Terms: Payment for A la Carte Services or Subscription Services must be made by credit card, debit card or UPI. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction with the OneCoach at the prices in effect when such charges are incurred.

7.3 Cancellation and Refund Policy:
7.3.1 Subscription Cancellation: Subscribers may cancel their subscription by sending an email to [email protected] . To avoid billing for the next period, cancellation must be made at least 7 days before the end of the current subscription period. No refunds will be provided for the unused portion of the subscription period.
7.3.2 No-Refund under certain conditions: In the event that you, the user, are suspended, banned, or otherwise prohibited from using the Application, or any of its features, due to a violation of any user responsibilities or other terms outlined in this Agreement, you acknowledge and agree that you shall not be entitled to a refund of any fees paid. Any such suspension, ban, or prohibition imposed as a result of your breach of this Agreement shall result in the immediate forfeiture of any fees paid, without recourse.
7.3.3 Modifications to Service Fees or Payment Terms: Org 360 reserves the right to modify service fees or payment terms at any time. Any change will be effective within 10 days upon intimation via app or by direct communication to you, unless otherwise noted.
7.3.4 Refunds: The application does not provide refunds for services except under extraneous circumstances where Org 360 is unable to provide the purchased services and as examined on a case by case basis. If you require a refund please contact [email protected]. All refunds will be processed within 15 business days, and refunded to the account from which the payment was processed.



8. Grievance Redressal Mechanism:



8.1 Reporting Users who have concerns or grievances are encouraged to report them through our dedicated reporting portal available on the Application. This service is designed to receive and address complaints promptly and effectively.

8.2 Investigation Process: Upon submission of a grievance, our dedicated customer service team will undertake a review and initiate an investigation into the reported matter. The user who lodged the grievance may be contacted to provide additional details or clarification.

8.3 Resolution We strive to address and resolve all grievances expeditiously. Our team will respond to all complaints received at [email protected] within 7 business days. The user who raised the concern will be duly informed of the outcome and the measures taken to address their grievance.



9. Dispute Resolution



9.1 In the event of an issue or concern, we are available by email at [email protected] to address any concerns you may have regarding your use of OneCoach.

9.2 The parties shall make every effort to resolve any disagreement, dispute, controversy or claim arising between them under or in connection with this agreement or the breach, termination or invalidity thereof amicably by direct informal negotiation. The party asserting the existence of a disagreement, dispute, controversy or claim shall, promptly upon becoming aware of the same, notify the other party in writing via email at [email protected] (such writing being referred to herein as the “Notice of Dispute”) specifying the nature of such disagreement, dispute, controversy or claim, and shall also provide such other information about such disagreement, dispute, controversy or claim as the other party may reasonably require.

9.3 The parties shall use their best efforts through this initial dispute resolution process to settle any dispute, claim, question, or disagreement and engage in good faith negotiations for a period of 90 days, which shall be a condition to either party initiating a lawsuit or arbitration.

9.4 If, ninety (90) days after the date the Notice of Dispute has been given, the parties have been unable to amicably resolve the disagreement, dispute, controversy or claim, either party may initiate arbitration proceedings in accordance with Arbitration and Conciliation Act, 1996 as amended from time to time.

9.5 The arbitral tribunal shall consist of one (1) arbitrator who shall be selected by agreement of the parties. If the parties are not able to agree on a sole arbitrator within thirty (30) days from the receipt of a request for arbitration by either party, then either Party may take steps for the appointment of an arbitrator under the Arbitration and Conciliation Act, 1996 and as amended from time to time.

9.6 The seat of arbitration shall be Bangalore, Karnataka, India. Solely with respect to interim measures prior to commencement of arbitration and appointment of arbitrator under Section 11 of the Arbitration and Conciliation Act, the courts at Bangalore alone shall have the jurisdiction.

9.7 The language to be used in the arbitral proceedings shall be English.

9.8 The resulting award shall be final and binding on the parties and shall be in lieu of any other remedy.

9.9 The provisions of this Article shall survive the termination of this Contract.



10. Choice of Law; Venue:

The terms of this Agreement shall be governed by the laws of Karnataka, India, without regard to conflicts of laws principles. All disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Bengaluru, Karnataka, India.



11. Severability:

In the event that any provision of this Terms and Conditions agreement, is held to be unenforceable or contrary to law, then that provision shall be deemed severed from the Agreement and the Agreement shall be interpreted, to the extent possible, without such provision. Any such invalidity shall not affect the validity or operation of any other term, clause or provision of these Terms and Conditions.



12. Updating of Terms:

We may change our terms of service and conditions to accurately reflect changes in ORG 360’s policies. Unless otherwise required by law, we will notify you through the application before we make changes to these Terms and give you an opportunity to review them before they go into effect. If you continue to use the services, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account